Returns & Refunds

Last updated: September 30, 2026

Every order is quality-checked before it leaves our Atlanta, Georgia warehouse. If something is wrong when it arrives, we make it right. This policy applies to online case-pack orders from our shop and to quoted wholesale orders.

Damaged, defective or incorrect items

• Report the problem within 7 days of delivery by emailing sales@sagewflowers.com.
• Include your order number and photos of the shipping box and the affected product.
• We will send a replacement or refund the affected items, whichever you prefer.
• If we need the item back, we provide a prepaid return label. You never pay to return an item that arrived damaged, defective or incorrect.

Undamaged items

Our smudge sticks are natural botanical products sold for resale, so we cannot accept returns or exchanges of undamaged items after delivery.

Cancellations

Contact us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Orders usually dispatch within 2 to 5 business days.

Refunds

Approved refunds are issued to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank. Your card statement shows CHESTNUT* SAGEWFLOWERS.

Shipping

Shipping is free to the 48 contiguous United States. Alaska, Hawaii and international shipments are quoted separately before the order is confirmed.

Common questions

What if my order arrives damaged?

Email us within 7 days of delivery with your order number and photos of the box and the product. We will send a replacement or refund the affected items at no cost to you.

Do I pay for return shipping?

No. If we ask you to send a damaged, defective or incorrect item back, we provide a prepaid return label. In many cases photos are enough and no return is needed.

Can I return an order I no longer want?

Our bundles are natural botanical products sold for resale, so we cannot accept returns of undamaged items. If your order has not shipped yet, contact us and we will cancel it and refund you in full.

How long does a refund take?

Approved refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.

Contact

Chestnut Supply LLC (Sage & Flowers), Atlanta, Georgia. Email sales@sagewflowers.com or use our contact form.